TERMS OF SERVICE
Things I will NOT draw under any circumstances:
- Discriminating/hateful themes towards race, gender, sex, sexuality, religion or any other group or individual
- Themes such as sexual abuse or intense violence
- Non-consensual situations
- Imitation of other art styles
I have the right to decline any request I am not comfortable drawing, even if it's not listed above.
COMMISSION PROCESS
1. Applications
Commission applications can be submitted by contacting me directly via email, unless I have stated otherwise. Applying for a commission or a quote is always free and you won't be charged anything if I have to decline a client’s commission.
Once I have confirmed the initial commission request, please make sure to reply in a timely manner (within a couple of work days is preferred) or I will consider the application slot abandoned and will pass it to someone else.
2. Payment
Once details of the commission have been agreed upon by both myself and the client, I will send them an invoice for the initial payment. A guide to the down payment amounts required before work will commence on the commission is as follows:
- Commissions of $100AUD or less must be paid in full.
- Commissions over $100AUD and up to $300AUD require a minimum down payment of 50% of the full amount.
- Commissions over $300AUD require a minimum down payment of 30% of the full amount.
In the case of commissions over $300AUD, a second down payment of 30% (of the full amount) must be paid upon completion of the line art stage. I won't continue working on the commission further past this stage until this second invoice has been paid. Payments must be completed in full within 14 days. Anyway waiting time for invoice payment will not be counted in commission turnaround.
I am open to reasonable negotiations for alternative arrangements on down payments, so please feel free to enquire.
The client will not receive the unwatermarked full resolution version of their commission until all invoices have been paid in full. If the client does not complete the payment within the agreed timeframe, I retain all permissions to the commissioned artwork, its use, and its application.
Payments should be made via PayPal invoice unless otherwise negotiated, so please keep that in mind while applying for a commission. Those who have a bank account registered in Australia may also opt to pay via bank transfer invoice if they wish to.
3. Timeframe
The client can usually expect the commission to be completed within 4 weeks of my commencement of the work, unless agreed otherwise. Waiting times for commencement may vary depending on work queue and complexity of the commissioned artwork. Expedited jobs will incur additional fees, to be agreed upon on a case by case basis. For the commission to be delivered in a timely manner, I expect clear and prompt communication. I am not responsible for delays caused by a lack of communication on the client's behalf.
4. Delivery
The client will receive the completed digital product via Google Drive link, delivered by e-mail once the commission has been approved and payment has been completed in full. An unwatermarked high resolution version, as well as any requested resized versions, will be provided. The client will be responsible for storing the product on their devices. I will usually delete working files eventually, so edits past this point can not be implemented unless prior arrangements have been made and agreed upon in writing between myself and the client.
LEGISLATION AND PERSONAL INFORMATION
You must be over 18 years old to commission me and I retain the right to ask you to legally confirm your age.
Unless prior arrangements have been made and agreed upon in writing between myself and all parties, all information concerning the commission will be discussed over my private business email with no third parties involved. I will temporarily store the client's contact information (name and email address) and PayPal address that will be used for the invoice in my private email that can be only viewed and accessed by me. Receipts of the transaction details will be stored securely for at least five years in accordance with section 262A of the Australian Income Tax Assessment Act 1936 (ITAA 1936), and will be accessed by me and my legally hired accountant.
Clients may have their identity hidden if they wish so. If the client does not wish for their name or handle to be used with the commissioned work, they must advise me in the initial request, or as soon as reasonably possible, as I will usually upload the work to my galleries soon after completion. This mainly applies to online handles which will be the primary information I will ask of clients for character credit. Real names will never be shared unless explicitly requested in writing by the client.
I may delay uploading the work online if the client wishes so (if the artwork is a gift to someone for a specific date, for example). By default, I have the right to eventually post my artwork online. If the client of a private commission does not wish for the artwork to be posted online, a compensation fee of 20% of the original commission cost is required.
PERMISSIONS AND LICENSE
I strictly and explicitly do not permit any of my work, commissioned or otherwise, to be used in any way in the use of or training of generative AI. As the creator of the artwork, I retain the copyright to my work and have the right to showcase it in my online galleries, social media platforms, portfolio, Patreon, etc. I do not permit the reproduction or editing of the commissioned piece for profitable purposes of any form without my explicit written agreement. Editing my art on behalf of a third-party client or anyone else is not permitted without my explicit written agreement (this does not include cropping or resizing for personal non-financial use). You may upload commissioned artwork online for personal non-financial use as long as doing so does not breach these terms and I am credited as the artist.
REVISIONS
My commission types include multiple updates of the different stages of the commissioned work that will be sent to the client via email, unless otherwise agreed upon. Any changes to the commission must be requested by the client as soon as reasonably possible. Requests for significant changes to the comission design which are made late in the process will incur additonal charges, to be detirmined on a case by case basis (for example, if the part requiring the edit has been present in the earlier progress drafts provided to the client and thus could have been identified and made in earlier stages). Any errors on my part (such as incorrect character details that are clearly depicted in the reference material) will be fixed without any additional cost. Edits on the sketch stage are free but I retain the right to request a compensation fee for major edits at this stage that aren't included in the commission briefing. All commission prices include 3 revisions in the sketch stage, unless otherwise negotiated.
I will remove working files eventually, so when receiving the completed work the client must be sure to look over the artwork carefully before approving it.
REFUNDS AND CANCELLATIONS
Naturally, my work is always bound to my current level of skill, so doing my best is all I can strive to do with every commissioned artwork. Up-to-date examples of the quality of my work are displayed on my website and, as stated previously in these terms, revisions can be made upon request during multiple stages of the commission process. I retain the right to refuse refunds if the client chooses to cancel the commission once the work is either finished or at the final rendering stage.
However, the client is entitled for a refund if artwork hasn't been completed within the timeframe agreed upon. The estimated completion time will be agreed upon with the client in writing via their preferred communication platform.
If the client requests to cancel a commission that has already commenced but has not yet been finished, a partial refund can be arranged and I will retain compensation for the work. In circumstances that I have to cancel the commission for some reason, the client will receive a full refund.
The refund amount (full or partial) will be discussed as required in agreement with the client. If the client wishes to receive a refund that they are entitled to according to my Terms of Service, they should let me know as soon as reasonably possible via email.
Thank you!